Privacy Policy

Welcome to Common Ground Language Solutions Ltd ("we", "our", "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

Important Information and Who We Are

Company Name: Common Ground Language Solutions Ltd

Company Number (N): 17377624

Registered Address: 167-169 Great Portland Street, London, W1W 5PF

Email Contact: enquiries@commongroundlsp.com

The Data We Collect About You

Personal data, or personal information, means any information about an individual from which that person can be identified. We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:

Identity Data: Includes first name, last name, or similar identifier.
Contact Data: Includes billing address, email address, and telephone numbers.
Financial Data: Includes bank account and payment card details (when processed outside of website forms, such as via secure external invoicing or direct communication).
Transaction Data: Includes details about payments to and from you and other details of translation and interpretation services you have purchased from us.
Technical Data: Includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Marketing and Communications Data: Includes your preferences in receiving marketing from us and your communication preferences.

We may also receive personal data (such as documents containing personal information sent for translation) via direct email, secure client portals, or other external communication channels outside of our website forms.

How Is Your Personal Data Collected?

We use different methods to collect data from and about you, including through:

Direct Interactions: You may give us your Identity, Contact, and Financial Data by filling in forms on our website, or by corresponding with us by post, phone, email, or otherwise. This includes data you provide when you:
- Enquire about our translation or interpretation services;
- Request marketing to be sent to you; or
- Give us feedback or contact us.

How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Performance of a Contract: Where we need to perform the translation or interpretation services we are about to enter into or have entered into with you.
Legitimate Interests: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
Compliance with a Legal Obligation: Where we need to comply with a legal or regulatory obligation.

Purposes for which we will use your personal data:

To register you as a new client and provide translation/interpretation services.
To process and deliver your services, including managing payments, fees, and charges.
To manage our relationship with you (notifying you about changes to our terms or privacy policy).
To respond to enquiries submitted via our website forms or direct emails.
To send you marketing newsletters and updates about our services (where you have opted in to receive them).

Disclosures of Your Personal Data

Currently, we do not use third-party software tools or processors on our website. If we engage third-party service providers in the future, we will require all third parties to respect the security of your personal data and to treat it in accordance with the law.

Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

Request access to your personal data.
Request correction of your personal data.
Request erasure of your personal data.
Object to processing of your personal data.
Request restriction of processing your personal data.
Request transfer of your personal data.
Right to withdraw consent (where processing is based on consent).

If you wish to exercise any of the rights set out above, please contact us at enquiries@commongroundlsp.com

Common ground

Language Solutions